FAQ
1. How long will I receive my order after payment?
Orders will be shipped within 1–2 working days. Standard shipping takes 7–15 working days, and expedited shipping takes 3–7 working days. The specific delivery time is affected by logistics and customs clearance.
2. Can I return opened personal care products?
Due to the hygiene and safety attributes of personal care products, opened and used products do not support return and exchange. If the product has quality problems after use, you can provide photos and videos for after-sales verification.
3. What should I do if I receive wrong or missing goods?
Please take photos of the outer package and the actual received products within 48 hours after receiving the goods, and contact our customer service. We will verify the situation and arrange free reshipment or full refund for you.
4. Is my personal payment information safe?
We adopt high-standard encryption technology to protect transaction data, and will not store or leak your payment sensitive information. All payment channels are formal and secure, which can fully protect your fund safety.
5. How to track my package logistics?
After the goods are shipped, we will send a tracking number and tracking link to your reserved email. You can check the real-time logistics status online at any time.