Return & Refund Policy
1. Return Eligibility
We support returns and exchanges within 30 days of product delivery for unused, unopened, intact personal care products with original packaging and complete accessories. Opened, used, damaged products caused by personal use, or products exceeding the return period are not eligible for return, due to the hygiene characteristics of personal care goods.
2. Refund Scenarios
Full refunds will be provided for defective products, expired products, wrong items shipped, missing items or damaged products caused by our shipping errors. Partial refunds or free reshipment services are available for minor packaging defects that do not affect product use.
3. Return Shipping Fee
If the return is caused by our product quality problem or shipping error, we will bear the return shipping cost. If the return is due to personal reasons such as incompatible product effect, wrong purchase or personal dislike, the customer shall bear the return shipping fee.
4. Refund Processing Time
After we receive and verify the returned goods, the refund will be processed within 3–5 business days. The arrival time of the refund depends on your payment channel and bank processing rules, usually no more than 7 working days.
5. Special Instructions
For hygiene and safety reasons, disposable personal care products, opened skincare products and customized products do not support return and exchange. We reserve the right to refuse unreasonable return applications.