Shipping Policy
1. Order Processing
All personal care product orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends, public holidays or peak shopping seasons will be processed on the next working day. We strictly inspect all skincare, body care and personal hygiene products before shipment to ensure product integrity and no damage, leakage or expiration issues.
2. Shipping Time
Standard shipping takes 7–15 business days, and expedited shipping takes 3–7 business days. The actual delivery time depends on regional logistics efficiency, customs clearance and remote area transportation conditions. We are not responsible for delivery delays caused by force majeure, including extreme weather, logistics suspension, customs inspection delays and other uncontrollable factors.
3. Shipping Coverage
We support shipping to most regions worldwide. For remote areas with restricted logistics services, we will contact customers to adjust shipping methods or arrange full refunds if delivery is unavailable.
4. Tracking Information
Once your order is shipped, you will receive an email with a unique tracking number and official tracking link. You can check the real-time logistics status of your personal care package at any time.
5. Damaged or Lost Packages
If your package is lost, severely damaged or products leak during transportation, please contact our customer service within 48 hours after delivery. We will verify the situation and provide reshipment, partial refund or full refund solutions for eligible orders.